Frequently Asked Questions
1. NetSuite or Odoo — how do I choose?
NetSuite is the better fit if you have multiple entities, need strong multi-currency financials, or operate across several countries. It's a serious enterprise platform.
Odoo is better if you need something faster to deploy, easier to customize, and more affordable. It covers the same core areas — inventory, sales, finance, manufacturing — and the community version is open source.
We work with both and will give you a straight answer based on your actual situation, not which one has a higher margin for us.
2. What does 3JTECH actually do?
We implement NetSuite and Odoo for cross-border e-commerce and manufacturing businesses. That includes initial setup, data migration, user training, integrations with third-party platforms (Amazon, Shopify, 3PLs), and ongoing support.
We also offer monthly retainer support for businesses that are already live and need a reliable team to handle changes, troubleshooting, and optimizations.
3. How long does an implementation take?
For a straightforward Odoo implementation — a single-entity business with standard processes — we've gone live in 8 weeks. NetSuite projects for a mid-size cross-border business typically run 3–5 months.
The timeline depends heavily on how ready your data is and how fast your team can make decisions. We'll give you a realistic estimate during the assessment.
4. What does ongoing support look like?
Our monthly retainer plans give you a dedicated point of contact, a ticket system, and a defined amount of work per month — from answering questions to handling configuration changes, automations, and integrations.
If your needs vary month to month, our Package B (time & material) might be a better fit. No monthly minimums, billed on actual usage.